Customer Experience Specialist

4 hours ago

Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

Customer Experience Specialist

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We are seeking an experienced and dynamic professional to lead our customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.

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You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.

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The ideal candidate has a proven track record of developing and implementing customer service strategies, with a strong focus on continuous improvement and customer satisfaction.

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Key Responsibilities:

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  • Lead and develop a team of customer service specialists, fostering a culture of high performance and continuous improvement.">
  • Manage the full employee lifecycle, including recruitment, onboarding, training, and performance reviews.">
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries.">
  • Develop and implement customer service policies, programs, and procedures to enhance the entire customer experience.">
  • Analyse key performance metrics to drive operational efficiency within the customer service centre.">
  • Liaise closely with technical, sales, and warehouse teams to streamline workflows and resolve escalated issues.">
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Requirements:

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To be successful in this role, you will need:

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  • A minimum of 1+ years of experience in a customer service management or team leadership role.">
  • Proven ability to lead, develop, and inspire a team in a fast-paced environment.">
  • Exceptional communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.">
  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.">
  • Solid administrative skills and proficiency with CRM systems and standard office software.">
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This is an excellent opportunity to join a dynamic team and make a meaningful contribution to our client's success.

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Apply today

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