IT Support Specialist

4 hours ago


Perth, Western Australia Diamond Offshore Full time
Company Overview

Diamond Offshore is a global leader in deepwater drilling, providing contract drilling services and innovative solutions to the industry's most complex challenges.

Job Summary

We are seeking an experienced IT Support Specialist to join our team in the APAC region. As an IS technician, you will provide technical support to both shore-based offices in Perth and Singapore and offshore drilling rigs in the region.

Responsibilities
  • Provide Level 1 and Level 2 IT support to internal users in the APAC region, both onshore and offshore.
  • Set up and configure end-user computers, including installing software, performing updates, and aligning user computers with the Active Directory Domain.
  • Perform basic LAN/WAN configuration and IT network support.
  • New employee IT setup, including setting up monitors, laptops/desktops, printers, and phones.
  • Office moves of IT equipment for end-users.
  • Troubleshoot Microsoft Windows issues for end-users, including printing, software application, and browsing problems.
  • Create and enable/disable end-user accounts on the Active Directory domain.
  • Perform periodic IT communication room clean-up and general organization of IT equipment.
Requirements
  • A qualification in IT.
  • Minimum two years of IT support experience.
  • Strong technical knowledge and ability to resolve Windows 10/Microsoft Office 365 and other end-user software or applications.
  • Exposure to Microsoft Directory Services and Exchange mail, print, and file server management.
  • Experience in providing phone/email IT support to end-users.
  • Strong communication skills and ability to build relationships.
  • Bachelor's level organizational and planning skills desirable.
  • Microsoft certification desirable.
Benefits

This highly regarded position offers a competitive salary package, including 12% superannuation and car parking. Diamond Offshore is an equal opportunity employer.



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