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Customer Service Representative

2 months ago

Stafford, Queensland, Australia Applied Medical Full time

About this Role

As a Customer Relations Representative at Applied Medical, you will provide professional, efficient, and timely customer service to internal and external customers, stakeholders, and vendors. Your primary responsibility will be to ensure seamless communication and resolution of customer inquiries and issues.

Your Key Responsibilities

  • Receive and process customer purchase orders
  • Provide exceptional phone support to customers
  • Accurately process and manage customer documents
  • Resolve customer complaints in a timely and professional manner
  • Communicate effectively with customers and internal stakeholders
  • Ensure compliance with Applied Medical's quality standards and policies
  • Observe and adhere to health and safety policies and procedures
  • Contribute to the development and implementation of business strategies and policies

Why Choose Applied Medical?

  • Work for a leading healthcare company that prioritizes customer satisfaction
  • Be part of a dynamic and supportive team environment
  • Enjoy opportunities for professional growth and development
  • Benefit from a comprehensive employee assistance program
  • Enjoy a convenient and accessible office location

Our Commitment to You

  • Provide on-site training and skills development opportunities
  • Offer a supportive and consultative management team
  • Participate in a company bonus scheme based on individual and team performance
  • Enjoy a permanent and secure role with opportunities for advancement

About You

  • Previous experience in a customer service environment, preferably with SAP
  • 1-2 years of demonstrated experience in a customer-facing role
  • High level of computer literacy and proficiency in MS Office and data management software
  • Exceptional planning and organizational skills, with attention to detail and efficiency
  • High level of interpersonal and communication skills
  • Analysis and problem-solving skills
  • Ability to work flexibly and adapt to changing workload demands

Remuneration

A competitive salary package, including base salary and participation in a company bonus scheme based on individual and team performance.