Customer Service Representative

1 month ago

Stafford, Queensland, Australia Applied Medical Full time

About this role

:

As a Customer Relations Representative at Applied Medical, you will provide exceptional customer service to internal and external customers, stakeholders, and vendors. Your responsibilities will include receiving purchase orders, providing phone support, accurately processing documents, resolving complaints, and communicating professionally and effectively.

Your responsibilities:

  • Receiving purchase orders.
  • Providing phone support.
  • Accurately processing of documents.
  • Resolve complaints.
  • Communicate professionally and effectively.
  • Ensuring that Applied Medical's agreed quality standards are maintained with regard to its products, procedures, policies, operations, and customer contact.
  • Observing all health and safety policies and procedures and taking all reasonable care that actions or omissions do not impact the health and safety of others.
  • Work within and actively promoting Applied Medical's corporate strategies, policies, procedures, and code of conduct.

Why Applied Medical?

  • Work for a market leader who is proud to have a significant and sustainable impact on healthcare.
  • An international work environment with an industry-leading culture of learning and development.
  • Your wellness is important to us; our Employee Assistance Program is available to all team members.
  • Conveniently located office 4km from CBD and close to transport.

Our commitment to you:

  • On-site training and skills development.
  • Small office environment with supportive, consultative management team.
  • Participation in the company bonus scheme, based on achievement in your role.
  • Permanent secure role.

About you:

  • Previous use of SAP in a similar environment (preferred but not essential).
  • 1-2 years demonstrated experience in a customer service environment.
  • High level of computer literacy and Intermediate working knowledge of MS Office and data management software and office equipment, along with demonstrated ability to learn other programs quickly.
  • Exceptional planning and organisational skills, with a high level of attention to detail and efficiency to ensure deadlines are achieved.
  • High level of interpersonal skills.
  • Analysis and problem-solving skills.
  • Highly effective and accurate written and oral communication skills.
  • Ability to work flexibly with workload demands.

Remuneration:

A competitive salary package comprised of base salary and participation in a company bonus scheme based on achievement in your role.

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