Service Delivery Specialist

4 weeks ago


Brisbane, Queensland, Australia Vero Insurance Full time
About the Role

The Service Delivery Specialist (Policy) is a crucial position in ensuring the smooth operation of IT applications within a portfolio. This role works under a Service Delivery Manager and collaborates with both internal and external run teams using SIAM and ITIL processes to transition teams to the Momentum way of working.

This role provides expertise and guidance to operational teams and ensures service management processes meet the technical and business needs of the portfolio. The Service Delivery Specialist facilitates Service Management processes across multiple technology teams and ensures adherence to best practices.

Key Responsibilities
  • Responsible for providing subject matter expertise to ensure Policy Platform Systems are being operated optimally
  • Design and establish operating model for RUN operations as part of the Policy Platform transformational programme
  • Conduct Technical impact assessments on Policy platform
  • Engage business and technical stakeholders for priority incidents and manage communications
  • Take part in on-call roster for critical production issues related to Policy platform
Requirements
  • Minimum 5 Years experience in technical support for Insurance Policy Administration Systems either on premise or SaaS products
  • Experience in establishing IT RUN Operating model for critical business functions
  • Good knowledge and experience of ITSM and IT Operations
  • ITIL version 3 or 4 certification is well regarded
  • Familiarity with service management processes such as Incident, Change, Problem, Config, Request, Availability, Capacity, Event, Release, and Knowledge
What We Offer
  • Competitive benefits package and flexible work culture
  • Excellent discounts on a range of retail favourite stores as well as banking and insurance products
  • A range of flexible working and leave options, including 20 weeks paid parental leave
  • Invest in your brighter future with ongoing study support and career development programs


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