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Customer Service Representative

2 months ago

Hunters Hill, Australia Catholic Healthcare Full time
Customer Care Officer - Home and Community Aged Care

Catholic Healthcare is seeking a highly motivated and compassionate Customer Care Officer to join our Home and Community Services team in Hunters Hill, NSW.

The Customer Care Officer will be the first point of contact for our In-Home Service clients, providing a superior customer experience through exceptional communication and problem-solving skills.

The successful candidate will have experience in Aged Care Services or a similar field, with strong planning and organizing skills, attention to detail, and the ability to work autonomously as part of a busy team.

We offer a supportive and inclusive team environment, access to salary packaging, and a hybrid role with flexible start and finish times.

At Catholic Healthcare, we promote the dignity, life, and spirituality of older people through connected and inclusive communities. Our values of Courage, Compassion, and Integrity guide everything we do.

If you are passionate about delivering a quality customer experience and making a positive impact, we encourage you to apply.

Key responsibilities:

  • Provide exceptional customer service to In-Home Service clients
  • Manage client interactions, including calls, emails, and documentation
  • Identify and resolve issues, escalating as necessary
  • Work collaboratively with the Care Team to ensure accurate and timely responses

Requirements:

  • Experience in Aged Care Services or a similar field
  • Strong communication and problem-solving skills
  • Ability to work autonomously and as part of a team
  • Competent computer literacy with PC-based applications

What we offer:

  • A supportive and inclusive team environment
  • Access to salary packaging
  • A hybrid role with flexible start and finish times