Library Assistant

Katherine Town Council is a municipal government entity responsible for providing essential services to the Katherine community. Our organization is committed to delivering high-quality services that meet the needs of our residents.

We are a regional council located in the heart of the Big Rivers region, serving a diverse community of around 8,000 people. Our council is dedicated to fostering a sense of community, promoting diversity and unity, and valuing our environment and culture.

We envision Katherine as a place of opportunity where we live, work, learn, and grow together. Our vision is to create a vibrant, family-friendly community that is welcoming to all.

We are committed to working effectively today to shape our exceptional future tomorrow. Our mission is to deliver high-quality services that meet the needs of our community, while promoting sustainability and community engagement.

We are seeking a highly motivated and customer-focused individual to join our team as a Library Assistant - Customer Service Specialist. The successful candidate will be responsible for providing exceptional customer service to library patrons, operating software systems, maintaining the library collection, and participating in the delivery of programs and services.

1. Provide high-quality customer service to library patrons;
2. Operate relevant software systems;
3. Maintain order of the library collection;
4. Receive and balance financial transactions as required and in accordance with council procedures;
5. Participate in the delivery of programs and services with particular emphasis on community engagement;
6. Engage with visitors to the library and provide customer service and support to a variety of library services relating to library loans, computer, information services or other matters that assist patrons;
7. Other responsibilities as shall be reasonably associated with or incidental to the above responsibilities or as shall, in the course of the employment, be agreed between the parties as being or forming part of the duties.

1. Ensure compliance with workplace health and safety requirements. Comply with workplace procedures for risk identification, risk assessment, and risk control. Participate in activities associated with the management of workplace health and safety. Identify and report health and safety risks, accidents, incidents, injuries, property damage, and mishaps at the workplace.
2. Assist in the implementation of the Katherine Town Council's Local Counter Disaster Sub-Plan in the event of a disaster;
3. Ensure incumbent is dedicated to servicing our community and will listen to and proactively respond to their needs;
4. Foster sustainable, honest relationships with the community and stakeholders;
5. Perform and deliver results that align with our organization's strategic direction and serve our community;
6. Work in accordance with Council's Vision and Mission statement.
7. Provide excellent customer service through incoming telephone calls, email, and front counter enquiries.