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Library Assistant
2 months ago
Katherine Town Council is a Municipal Council serving the Katherine community in the Northern Territory. We provide essential services including rates, roads, infrastructure, animal control, waste management, and more.
Located in the heart of the Big Rivers region, Katherine is a critical crossroads point for Northern Australia and the top end. Our community is at the center of everything we do, and we strive to create a welcoming, vibrant, and family-friendly environment that fosters diversity and unity.
Job SummaryThis role reports directly to the Library Services Coordinator and is responsible for providing high-quality customer service in all aspects of the Katherine Public Library's services.
Key Responsibilities- Provide exceptional customer service to library patrons;
- Operate relevant software systems;
- Maintain order of the library collection;
- Receive and balance financial transactions as required and in accordance with Council procedures;
- Participate in the delivery of programs and services with particular emphasis on community engagement;
- Engage with visitors to the library and provide customer service and support to a variety of library services relating to library loans, computer, information services, or other matters that assist patrons;
- Other responsibilities as shall be reasonably associated with or incidental to the above responsibilities or as shall, in the course of the employment, be agreed between the parties as being or forming part of the duties.
- Ensure compliance with Workplace Health and Safety requirements. Comply with workplace procedures for risk identification, risk assessment, and risk control. Participate in activities associated with the management of workplace health and safety. Identify and report health and safety risks, accidents, incidents, injuries, property damage, and mishaps at the workplace.
- Assist in the implementation of the Katherine Town Council's Local Counter Disaster Sub-Plan in the event of a disaster;
- Ensure the incumbent is dedicated to servicing our community and will listen to and proactively respond to their needs;
- Foster sustainable, honest relationships with the community and stakeholders;
- Perform and deliver results that align with our organisation's strategic direction and serve our community;
- Work in accordance with Council's Vision and Mission statement.
- Provide excellent customer service through incoming telephone calls, email, and front counter enquiries.
- Demonstrated ability to meet the position's key responsibilities;
- Ability to understand various legislations, Council By-Laws, statutory obligations, and Council policies;
- Good interpersonal skills with the ability to relate to a wide variety of client groups;
- Sound keyboard skills;
- Good literacy and numeracy skills;
- Ability to work cooperatively as a team as well as unsupervised;
- Basic knowledge of the principles of customer service;
- Basic knowledge of various software platforms.
This is a casual role in a tight-knit team, offering flexibility and a community-facing role.
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