Chief Technical Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Job Title

The position of Technical Support Specialist is available for individuals who are capable of resolving technical issues for customers. This role involves clarifying customer needs, identifying the root cause of problems, selecting and explaining the best solution, expediting correction or adjustment, and ensuring resolution.

Candidates with a minimum of 3-4 years experience in an IT service desk role, excellent communication skills, and the ability to work independently are highly sought after. Additionally, applicants should have experience with technologies such as document management, case management, time recording, VPN, Intranet, Microsoft office, etc.

The successful candidate will be responsible for providing onsite (at desk) service to customers, as well as remote service using control and administration tools. Key responsibilities include creating and updating knowledge articles, managing end-user assets, installing pre-packaged software on user-end devices, assisting with audio-visual conferencing setup, scheduling and support, performing software and/or hardware testing, responding to security incidents, and supporting event monitoring, diagnosis, and response.

The ideal candidate will possess strong documentation skills, be able to perform knowledge transfer to other team members, act as an escalation point for issues, and commit to full-time work in the office.

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