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HVAC Technical Support Specialist

2 months ago

City Of Stirling, Australia Daikin Full time

Position Overview

An exceptional opportunity exists to become a part of the Training Academy team as a Technical Advisor, providing essential technical insights and assistance regarding Daikin's extensive product offerings. This role is pivotal in supporting users and resolving any technical challenges that may arise.

Key Responsibilities

  1. Deliver technical assistance to end users, dealers, and internal service personnel.
  2. Foster strong relationships with clients to ensure their needs are effectively addressed.
  3. Instill confidence in clients by ensuring the accuracy of the information provided.
  4. Utilize product specifications and service documentation to deliver precise and reliable information.
  5. Document all inquiries in the database, outlining the issues and recommended solutions for clients.

Candidate Profile

  • Possession of an HVAC trade qualification.
  • A strong desire to transition into the training and support sector of the HVAC industry.
  • A commitment to ongoing learning and development within the HVAC field.
  • Exceptional communication skills with the ability to establish rapport.
  • Familiarity with HVAC and control systems is highly advantageous.
  • Prior experience as a Service Technician is required.
  • This role is ideal for a seasoned technician looking to move into an office-based environment.

Benefits Offered

  • A collaborative work environment that promotes a positive team culture.
  • Attractive salary package including superannuation, performance bonuses, and vehicle allowances.
  • Continuous training, development, and career advancement opportunities.
  • Access to mental health and wellbeing services.

About Daikin

Become part of an organization that truly values its workforce, community, and environmental sustainability. Daikin is recognized for its leadership in the global air conditioning market, with a strong emphasis on creating opportunities for innovation and positive change. Our success is rooted in our dedicated personnel, who are encouraged to think creatively and embrace new possibilities.