Security Officer: Ensuring Patron Safety

1 month ago


Penrith Municipality, Australia Panthers Penrith Full time
Job Summary

We are seeking a highly skilled and customer-focused Security Officer to join our team at Panthers Penrith. This is a key role that requires exceptional communication skills, attention to detail, and the ability to manage high-pressure situations.

About the Role

This is a hands-on position that involves maintaining the security of our premises, managing patron behavior, and providing excellent customer service. You will be responsible for ensuring the safety and well-being of our patrons, as well as maintaining effective relationships with external and internal customers.

Key Responsibilities
  • Maintain security of the premises, both property and personnel;
  • Concierge duties - meeting, greeting & signing in members and guests;
  • Ensure patron adherence to entry regulations;
  • Monitor patron behavior and RSA;
  • Manage intoxicated patrons;
  • Maintain effective relationships with external and internal customers;
  • Adhere to Panthers policies & procedures, & legislative requirements.
Requirements

To be successful in this role, you must have:

  • Previous experience as a Security Officer, preferably within the hospitality Pub/Club industry;
  • Be physically fit;
  • Reliable and punctual;
  • Strong customer service focus with clear written and verbal communication skills;
  • Ability to manage high pressure situations;
  • Strong attention to detail, tact and diplomacy;
  • A current 1A Security License, First Aid, RSA and RCG qualifications;
  • Current Driver's Licence as you may be required on occasion to complete off site tasks such as a bus driver and car park patrol.
What We Offer

As a Security Officer at Panthers Penrith, you will enjoy a range of benefits, including:

  • Paid training sessions delivered by industry professionals;
  • Career development opportunities;
  • Uniform to be supplied;
  • Rosters posted 4 weeks in advance;
  • Staff Discount on Events & room Hire;
  • Pullman Sydney Penrith Hotel Discount;
  • Enjoy discounts from our Sponsors;
  • Excellent working conditions & free parking;
  • 40% discount at any Panthers owned food outlets;
  • 20% discount on Panthers merchandise;
  • Reward and recognition programs.
Estimated Salary Range

The estimated salary range for this role is $36.50 per hour (weekdays), $43.80 per hour (Saturdays), $51.11 per hour (Sundays), and $73.01 per hour (public holidays).


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