Excellent Banking Professional Wanted

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $80,000

We are seeking an experienced professional to fill a Customer Service role in Melbourne. As a key customer-facing position, you will have quality conversations with customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve.

Key Responsibilities
  • Welcome all customers that come into the branch, creating a warm and positive first impression as they enter.
  • Help customers with transactional and savings banking needs.
  • Build strong relationships with customers.
  • Provide relevant banking advice to suit their situation and goals.
  • Refer customers onto our team of specialists when required.
  • Educate customers on new technologies to assist them in the future.

You will be well-trained to provide general banking information and steadily turn into a banking specialist. Our large network provides a clear pathway for progression.

In addition to this, you can expect financial benefits for being part of our organization, including special offers and paid parental leave for your nominated primary and support carers.

Requirements
  • A strong background of face-to-face customer service, with experience handling cash quickly and accurately.
  • The ability to multitask in busy environments.
  • Able to build relationships with customers from all walks of life.
  • Comfortable exploring and identifying customer needs through asking the right questions and proactively contacting existing customers.
  • Sales or banking experience is highly desirable, but we believe we can teach these skills to an individual with a can-do attitude and eagerness to learn more.

We aim to provide one big, supportive team to help us achieve our vision of becoming one of the world's great service companies. Working with us, you'll discover new ways of working, and an exciting range of roles to showcase your skills.

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