Customer Experience Director

3 days ago

Brisbane, Queensland, Australia beBeeOperations Full time $120,000 - $160,000
Job Title: Customer Operations Manager

Our ideal candidate is a seasoned leader who can spearhead a team of technical experts. As the Customer Operations Manager, you will be responsible for driving customer-centric service delivery and ensuring seamless operations.

About the Role:
  • Lead and develop a skilled and motivated technical support team to deliver exceptional customer experiences.
  • Coach and mentor team members to drive performance through strategic Key Performance Indicators (KPIs).
  • Streamline processes and leverage technology to enhance work practices.
  • Ensure alignment with other technical teams for optimal service delivery.
  • Champion workplace safety and regulatory compliance across all jurisdictions.
  • Implement initiatives to boost team efficiency and customer satisfaction.
Required Skills and Qualifications:
  • Proven leadership experience in a technical or service delivery environment.
  • Exceptional people management and coaching skills.
  • Ability to drive operational excellence and continuous improvement.
  • Familiarity with compliance and safety standards, preferably in the gaming or technology sectors.
Benefits:

At our organization, we offer a dynamic and inclusive work environment where our employees feel valued and empowered to grow. We are committed to creating moments that engage, surprise, and thrill our customers every day.

We are a leading gambling entertainment company with a strong commitment to social responsibility and community engagement.

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