Customer Experience Director
3 days ago
A seasoned customer experience leader is required to spearhead our client's customer service operations, driving excellence and expertise in every interaction.
About the Role:- Oversee the entire customer journey, from initial inquiry to post-sales support, ensuring seamless transitions and exceptional outcomes.
- Lead, mentor, and motivate a team of customer service specialists, empowering them to deliver expert advice and accurate solutions.
- Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans, fostering growth and retention.
- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the customer experience and drive operational efficiency.
- Provide daily direction, constructive feedback, and coaching to ensure the team is equipped to handle complex technical inquiries and provide expert advice.
- Liaise closely with internal teams to streamline workflows, resolve escalated issues, and ensure a unified response to customer expectations.
- Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction and maintain strong relationships.
- Minimum 1+ years of experience in a customer service management or team leadership role, with a proven track record of success.
- Proven Bachelor Degree or Equivalent, demonstrating a solid foundation in business principles and practices.
- Exceptional communication and interpersonal skills, with a proactive, problem-solving mindset and a focus on continuous improvement.
- Demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with solid administrative skills and proficiency with CRM systems and standard office software.
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Director of Customer Experience
4 days ago
Brisbane, Queensland, Australia beBeeDevelopment Full time $76,515 - $78,000Job Title: Customer Service Operations Director We are seeking an experienced and dynamic Customer Service Operations Director to lead and elevate our client's customer service operations.Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge...
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Customer Experience Director
10 hours ago
Brisbane, Queensland, Australia beBeeDirector Full time $76,515 - $78,400Job Title: Customer Experience DirectorWe are seeking a highly skilled and results-driven Customer Experience Director to lead the development of our client's customer service operations.Key Responsibilities:Leadership & Development:Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous...
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Director of Customer Experience
4 days ago
Brisbane, Queensland, Australia beBeeLeadership Full time $75,915 - $78,900Customer Service Director Opportunity">We are seeking a highly experienced and dynamic customer service leader to elevate our client's customer service operations. This pivotal role is designed for a hands-on professional who thrives in a technical, trade-focused environment.">You will be responsible for overseeing the entire customer journey, from...
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Customer Experience Director
17 hours ago
Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000We are seeking a skilled and experienced leader to join our team as Customer Experience Director. This exciting opportunity will see you overseeing the delivery of exceptional customer experiences that exceed industry standards.Key ResponsibilitiesLead a high-performing team with a growth mindset in the Trade and Direct consumer space.Foster a culture of...
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Experience Director
2 days ago
Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $150,000Job OverviewThe Experience Director plays a pivotal role in crafting and executing strategies that elevate customer satisfaction, loyalty, and retention across the entire customer journey.This role requires an individual who can lead cross-functional teams to resolve complex customer complaints, identify areas for improvement, and develop targeted solutions...
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Customer Experience Director
2 days ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000Job OverviewThe role of a Store Manager is pivotal in overseeing the entire customer journey, from initial inquiry to post-sales support.The successful candidate will be responsible for leading a team of customer service specialists and developing strategies to enhance the customer experience.Main ResponsibilitiesTeam Leadership: Lead, mentor, and motivate a...
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Customer Experience Director
10 hours ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000We are seeking a highly skilled and experienced customer service leader to spearhead our client's customer service operations. This pivotal role is designed for an exceptional manager who thrives in a technical, trade-focused environment.Key Responsibilities:Team Leadership• Foster a culture of high performance, continuous improvement, and technical...
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Director of Customer Experience
9 hours ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,500Customer Service Manager Job OverviewWe are seeking an experienced and dynamic customer service professional to lead our client's customer service operations. The successful candidate will oversee the entire customer journey, from initial inquiry to post-sales support.The ideal candidate will have a proven track record of delivering exceptional customer...
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Customer Experience Director
2 days ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000Customer Service Leadership RoleWe are seeking an experienced Customer Service Manager to lead and elevate our client's customer service operations.This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.You will be responsible for overseeing the entire customer journey, from initial inquiry to...
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Customer Experience Director
17 hours ago
Brisbane, Queensland, Australia beBeeOperations Full time $120,000 - $160,000Job Title: Customer Operations ManagerOur ideal candidate is a seasoned leader who can spearhead a team of technical experts. As the Customer Operations Manager, you will be responsible for driving customer-centric service delivery and ensuring seamless operations.About the Role:Lead and develop a skilled and motivated technical support team to deliver...
