Customer Experience Director

3 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

We are seeking a skilled and experienced leader to join our team as Customer Experience Director. This exciting opportunity will see you overseeing the delivery of exceptional customer experiences that exceed industry standards.

Key Responsibilities
  • Lead a high-performing team with a growth mindset in the Trade and Direct consumer space.
  • Foster a culture of reward, recognition, fun, success, and a positive working environment.
  • Implement channeling strategies to maximize returns and achieve targets.
  • Ensure adherence to our Customer Service processes and procedures, with continuous improvement.
  • Create a motivating and flexible work environment.
  • Support, manage, and lead the team in the absence of the Customer Service Manager.
  • Manage staffing, leave, and rosters to meet business needs while accommodating individual requirements.
  • Participate in recruitment, training, and onboarding as needed.
Requirements
  • A passion for travel and familiarity with our products.
  • Strong written and verbal communication skills.
  • Travel required - domestic and some international.
  • Confidence in product presentations and training.
  • Experience in change management is advantageous.
  • Exhibit leadership qualities and participate in leadership meetings to ensure strategy consistency.
  • Contribute to our Global Customer Service Strategic Plan through design, implementation, and review.
  • Align with our brand values and support business growth.
  • Work autonomously with minimal supervision and think creatively.
Benefits
  • Hybrid model of 3 days in the office and 2 days remote.
  • Opportunities for professional growth and development.
  • Collaborative and inclusive work environment.

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