Airport Operations Manager
3 weeks ago
As an Airport Services Manager at Emirates, you will be responsible for ensuring the safe, efficient, and cost-effective operation of airport services. Your primary goal will be to maintain and enhance the company's image, reputation, and customer service levels to the highest standards.
Key Responsibilities- Develop and implement strategies to ensure that airport staff adhere to procedures, standards, and instructions as laid down by Airport Services Procedures.
- Monitor and achieve Ground Handling performance targets, including flight punctuality, check-in standards, and baggage delivery times, to maintain Emirates' competitiveness.
- Implement measures to protect the safety and security of the operation, including aircraft, passengers, cargo, baggage, and staff, and monitor all aspects of the operation to achieve and maintain acceptable customer service standards.
- Lead, guide, and develop staff to maintain a disciplined, motivated workforce and adherence to passenger service and operation standards.
- Perform administrative duties, including monthly reports, performance appraisals, baggage claim settlements, invoice verification, general correspondence, and complaint investigation.
- Prepare and review local procedures for diversion, delay handling, disruptions, and emergency procedures for reference by EK staff and Handling Agent staff.
- Check the competency of EK and Handling Agent staff in all areas, particularly Load Control, where certification and licenses are required.
- Represent Emirates at official forums, liaise with government organizations, and develop and maintain excellent relationships with internal and external departments, airport authorities, GHAs, and other service providers.
- Accountable for annual budgeting, providing a cost-efficient service, and creating dynamic measurement and reporting systems to analyze results and proactively address emerging issues.
- Accountable person for Emergency Planning, including maintaining the localized station ERP, training, exercising, and lobbying for change or awareness amongst the airport community or internal stakeholders.
- Provide required support for Drug and Alcohol testing processes and conduct regular audits on Ground Handling agencies to ensure the defined scope of regulation aspects of the role is maintained.
Requirements include:
- Education to a degree level.
- Qualifications in Passenger Services, Ground Operations, Baggage Claims, Reservations & Ticketing, and Weight and Balance.
- Significant experience in Airport Passenger handling/Operations, with a considerable portion held at a managerial level.
- Conversant with Flight Planning and pertinent aspects of Meteorology.
- Proficient in the use of various computerized systems and software packages.
- Ability to work under pressure in an environment requiring a high degree of initiative.
The jobholder is responsible for adhering to relevant health and safety requirements and safe working practices. They must be flexible in respect of work, timings, and functions, and be prepared to work long and extended hours where necessary in times of disruption.
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