Airport Operations Manager

1 month ago

Adelaide, South Australia Emirates Full time
Job Purpose

As a key member of the Emirates team, the Airport Services Officer will play a critical role in ensuring the safe, efficient, and cost-effective operation of airport services. This includes coordinating with internal and external departments to provide a high level of service to customers, while maintaining the company's image, reputation, and customer service levels.

Key Responsibilities
  • Analyse operational problems and take necessary remedial action to minimize disruptions and maintain customer service levels.
  • Ensure that service providers are briefed on Emirates' requirements and update this information as necessary to ensure a smooth operation.
  • Control expenditure on damage baggage replacement and lost baggage claims, and delegate baggage claims processing as required.
  • Assist in preparing and maintaining staff duty rosters and annual leave plans, and ensure staffing levels are optimized.
  • Undertake various administrative duties, including attending meetings and representing Emirates' interests.
  • Assist in Employee Regulation Programme and conduct staff performance reviews, and support staff members to maintain customer service and other standards.
  • Manage and administer operational activities on a shift basis, and ensure control of processes related to document and information consolidation.
  • Establish a regular reporting mechanism to monitor service delivery and ensure KPIs are met consistently.
  • Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, and promote a culture of safety with open reporting of safety deficiencies.
Qualifications & Experience

The ideal candidate will have significant experience in airport ground handling, with a proven ability to lead a team. They must have completed relevant professional training courses, such as advanced courses in Passenger Services, Ground Operations, and Behavioural Skills. A sound working knowledge of reservations/fares and ticketing, departure control systems, and dangerous goods regulations is also required.

The candidate must have advanced skills in customer service delivery, good interpersonal and effective cross-cultural communication skills, and be experienced with the use of Microsoft Word/Excel and Outlook E-Mail. A high school level of education or equivalent is also required.Additional Requirements

This position requires the ability to work a rotating shift roster, including weekends, public holidays, and early morning/night shifts. Only applicants with the legal right to work and live in Australia unrestricted will be considered.

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