Retail Operations Manager

5 days ago


Byron Bay, New South Wales, Australia Finn Poke Byron Pty Ltd Full time
About Finn Poke Byron Pty Ltd

Finn Poke Byron Pty Ltd is a pioneering company in the Australian food industry, specializing in the creation and delivery of high-quality poke bowls. Our mission is to bring the unique flavors of Hawaii to the fresh, organic produce of Australia, while maintaining a commitment to sustainability and local sourcing.

The Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team in Byron Bay. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our poke bowl stores and trucks, ensuring exceptional customer experiences, and driving sales and revenue growth.

Key Responsibilities
  1. Operational Excellence: Develop and implement strategies to maximize sales and revenue, while maintaining high standards of customer service and employee engagement.
  2. Store Management: Oversee the management of store budgets, sales targets, and product stock levels, ensuring efficient operations and effective inventory management.
  3. Staff Management: Select, train, and supervise staff to ensure they meet sales targets and provide excellent customer service, while also handling customer complaints and resolving issues efficiently.
  4. Marketing and Promotions: Assist in the development and implementation of marketing activities, including branded promotional campaigns, to drive sales and revenue growth.
  5. Quality Control: Ensure that all food health and safety guidelines are followed, and that high-quality products are consistently delivered to customers.
Requirements
  • Minimum 2 years of management experience in the retail or food industry.
  • Diploma degree in retail, management, or a relevant field.
  • Working knowledge of computer software programs, including MS Office and restaurant management software.
  • Ability to analyze data, identify trends, and make informed decisions.
  • Excellent communication and leadership skills.
  • Up-to-date knowledge of poke bowl trends and best practices.
  • Ability to manage personnel and meet agreed financial targets.
  • Guest-oriented and service-minded.
What We Offer
  • Flexible working hours.
  • 2-3 years of relevant work experience required for this role.
  • Work visa can be provided for this role.
  • Competitive salary: $70,000 - $80,000 per month.


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