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Retail Operations Manager

2 months ago

Byron Bay, New South Wales, Australia Vinnies Australia Full time
About the Role

We are seeking an experienced Retail Area Manager to lead our retail network in the Upper North East region. As a key member of our team, you will be responsible for driving sales performance, maintaining a positive and safe work environment, and developing high-performing teams.

Key Responsibilities
  • Lead and grow teams of paid employees and volunteers to achieve exceptional customer service and sales results.
  • Embed operational and visual merchandise standards that exceed customer expectations.
  • Meet and exceed sales and KPI performance targets for the stores.
  • Champion the voice of the donor by upholding high standards in product sorting, pricing, and placement.
  • Build and support the volunteer workforce and engage with the local community.
  • Role-model a 'safety first' culture in stores.
  • Use the company's mission and values to inform decision-making and act as a brand advocate.
Requirements
  • Relevant tertiary qualification/s in business, management, and/or retail, with significant experience in managing large retail outlets.
  • Demonstrated ability to lead retail and supply chain operations, with a proven track record of success.
  • Proven people management skills, including leading, motivating, coaching, and developing teams.
  • Financial acumen and experience in managing P&L.
  • High-level understanding of current issues facing the retail sector and not-for-profit industry.
  • NSW driver's licence and ability to travel across the region.