Senior Travel Coordinator

3 days ago

Perth, Western Australia beBeeTravel Full time $70,000 - $100,000
Job Details

Key Responsibilities:

  • Ensure flight and room rosters are up-to-date for new permanent employees.
  • Process requests to create flight and room rosters based on workforce planning data.
  • Manage roster amendments for permanent employees, including unplanned absences and terminations.
  • Liaise with site managers to ensure timely notification of travel changes.
  • Coordinate roster amendments resulting from agency staff cancellations and changes.
  • Collaborate with the Workforce Planning Team to meet agency staff travel deadlines.

Profile Management:

  • Create and maintain accurate traveller profiles in external systems.
  • Update SAP ID data to ensure travellers comply with travel requirements.

Room Optimisation:

  • Maintain and update rotational room planning for Sodexo allocated rooms.
  • Ensure room management data is up-to-date for accurate room availability visibility.
  • Conduct regular room optimisation reviews to align with client KPIs.

Travel & Accommodation Booking:

  • Process bookings for permanent and relief employees travelling by commercial and charter flights.
  • Handle emergency flight changes and adhoc relief coverage bookings.
  • Book bulk commercial flights based on roster data.
  • Support booking travel and accommodation for non-site-based employees.

Quality Assurance:

  • Maintain an accurate flight log for data accuracy and auditing purposes.
  • Review no-show costs resulting from processing errors or delays.
  • Reconcile month-end reporting data against flight logs and no-show reports.
  • Evaluate and escalate issues requiring client liaison.
  • Lead by example in adhering to standards and processes.
  • Participate in process reviews and continuous improvement activities.

Customer Service:

  • Provide high-quality customer service and set a positive example.
  • Assist Travel Coordinators with non-complex escalations and queries.
  • Demonstrate effective communication with colleagues and stakeholders.
  • Align with team rostering requirements and business needs.

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