Senior Travel Arrangements Coordinator

1 week ago

Perth, Western Australia beBeeCustomer Full time $60,000 - $80,000

Job Title: Travel Arrangements Coordinator

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We are seeking a highly skilled and experienced Travel Arrangements Coordinator to join our dynamic team.

As a key member of our Travel Team, you will be responsible for arranging and booking site travel, including flights, room bookings, and vehicle hire, for internal customers.

You will coordinate flight, room, and rostering requests for staff travelling to site on a permanent roster, along with facilitating travel arrangements for relief operations cover.

Key Responsibilities:

  • Flight & Room Rostering: Receive and review new employee information, submit requests to clients, process flight and room roster amendment requests, and liaise closely with site managers.
  • Profile Maintenance: Create and maintain traveller profiles, capturing accurate personal details, SAP data, and frequent flyer numbers.
  • Room Optimisation: Maintain and update rotational room planning, ensure room management data is efficiently updated, conduct room optimisation reviews, and audits to ensure ongoing alignment with utilisation KPIs.
  • Travel & Accommodation Booking: Process travel and accommodation bookings, emergency flight changes, adhoc relief coverage bookings, and assist with processing travel and accommodation bookings for non-site-based employees.
  • Quality Assurance: Update and maintain flight logs, review flight no-show costs, reconcile month end reporting data, escalate issues to the Travel Manager, and lead by example.
  • CUSTOMER SERVICE & SUPPORT: Provide quality customer service, support Travel Coordinators with non-complex escalations, and demonstrate professional communication with colleagues and internal stakeholders.

Requirements:

  • Minimum 2 years' experience coordinating travel and accommodation requests.
  • Previous experience in the travel industry or a similar environment.
  • Travel management systems knowledge and experience.
  • Effectively work autonomously and as part of a team.
  • Problem solve and manage issues with a sense of urgency.
  • Efficiently manage high volumes of transactional requests with accuracy.
  • Demonstrate positive behaviours in line with Sodexo values.
  • Communicate professionally and effectively at all levels.

Who We're Looking For:

We're looking for someone who thrives in a fast-paced, high-volume environment, where customer focus and teamwork is paramount. You take pride in delivering work to the highest standard, with excellent time management and attention to detail.

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