Customer Service Representative

5 days ago


Coffs Harbour City Council, Australia Travel + Leisure Co. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Host. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Greet and register guests, providing information on local area attractions and amenities
  • Manage front desk operations, including handling guest inquiries and resolving issues in a timely and professional manner
  • Process guest transactions, including check-ins, check-outs, and room assignments
  • Utilize communication equipment, including telephones, computers, and other technology to ensure efficient and effective guest service
Requirements
  • Previous experience in a similar hotel or hospitality role
  • Excellent communication and interpersonal skills, with a strong focus on customer service
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Impeccable presentation and professional grooming standards
  • High levels of computer literacy and proficiency in PMS systems
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional development and career growth
  • Discounted hotel stays and other perks
About Us

Travel + Leisure Co. is a leading provider of vacation ownership and hospitality services. Our mission is to deliver exceptional experiences for our guests and create lasting memories. We are committed to providing a positive and inclusive work environment, where our associates can grow and thrive.



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