Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in our Port Macquarie branch.
Key Responsibilities- Provide exceptional customer service by being the first point of contact for our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.
- Work closely with customers to understand their financial needs and provide personalized solutions, ensuring they receive a seamless and consistent customer experience.
- Assist customers with account opening, unsecured lending, and banking transactions, ensuring all customer details are accurate and up-to-date.
- Demonstrate our digital banking options to customers, helping them to make their banking simple, easy, and secure.
- Participate in ongoing training and development to enhance your career growth and stay up-to-date with industry developments.
- A passion for delivering exceptional customer experiences and a commitment to quality.
- Excellent communication and interpersonal skills, with the ability to work collaboratively as a team.
- A keen eye for detail and accuracy in completing transactions.
- An appreciation for diversity and inclusion, with the ability to work with customers from diverse backgrounds.
The role's working hours will be from 9:00am – 4:15pm Monday to Thursday and 9:00am to 5:15pm on Friday.
About UsWe are a diverse and inclusive workplace that values equity and respect. We foster an environment where everyone feels valued and appreciated for being their authentic selves. We are committed to providing an environment where you can work your way.
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