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Customer Service Representative

2 months ago

Coffs Harbour, New South Wales, Australia Belgravia Leisure Full time

About the Role

Our Member Services Officers are the backbone of our business, providing essential services such as sales, reception, and merchandising to our members, casual users, and potential new members in accordance with our established operational routines and procedures.

Key Responsibilities

  • Prospect for new business opportunities and represent the facility and Belgravia Leisure in a positive and professional manner.
  • Deliver exceptional customer service to all customers, both in person and over the phone, ensuring a high level of satisfaction and loyalty.
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems to manage transactions efficiently.
  • Promote the center's services and programs to customers, accept bookings and enrolments, and provide information on membership options.
  • Previous experience in a similar role is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply.

Requirements

  • Passion for health and fitness
  • Excellent communication skills
  • Current First Aid & CPR Certification
  • Working With Children Check (or equivalent) & National Police Check
  • Prior experience in fitness, sales, customer service, or a retail environment is highly advantageous