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Customer Service Representative

2 months ago


Coffs Harbour City Council, Australia Dusk Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Dusk. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and contributing to the success of our stores.

Key Responsibilities:

  1. Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  2. Product Knowledge: Develop and maintain a thorough understanding of our products, including candles and homeware, to effectively communicate their features and benefits to customers.
  3. Visual Merchandising: Assist in maintaining the visual appeal of our stores, including merchandising, displays, and store layouts, to create an engaging and inviting shopping environment.
  4. Teamwork: Collaborate with colleagues to achieve sales targets, support store operations, and maintain a positive and productive work environment.
  5. Continuous Improvement: Participate in ongoing training and development to enhance product knowledge, customer service skills, and sales techniques.

About You:

  1. Customer Focus: A passion for delivering exceptional customer experiences and exceeding customer expectations.
  2. Team Player: A willingness to work collaboratively with colleagues to achieve team goals and objectives.
  3. Adaptability: A flexible and adaptable approach to work, with a willingness to learn and take on new challenges.
  4. Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
  5. Product Knowledge: A genuine interest in our products and a desire to develop a thorough understanding of their features and benefits.