Energy Storage Solutions Specialist

2 days ago

Sydney, New South Wales, Australia beBeeTechnicalExpert Full time $120,000 - $150,000

The company is committed to becoming a leader in the global energy home storage system industry. The Technical Service Engineer plays a vital role in this ambition by ensuring the successful installation, commissioning and troubleshooting of our Energy Storage System products.

Key Responsibilities include:

  • Manage the technical service team, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned regions.
  • Design technical support structures and set up trouble ticket processes. Prepare product service documents and update online technical documents.
  • Set up technical training programs and prepare training materials, including documents, presentation slides, and videos. Provide training to customers and colleagues.
  • Supervise the installation, troubleshooting and maintaining of energy storage systems and associated equipment to ensure 100% customer satisfaction.
  • Respond to after-sales claim escalations, solve customer problems, dispatch cases to service stations, escalate to complaint cases, or escalate to higher-level technical support teams.
  • Work with product line technical teams to resolve customer issues, serving as an expert on the company's products. Coordinate with suppliers on further escalating customer technical needs.
  • Carry out on-site root cause analyses on system failures; provide complete and thorough documentation and reports upon completion of each assigned job.
  • Maintain spare parts and raw materials, working with regional offices/headquarters service teams.
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the company's code of conduct.

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