Technical Support Specialist

3 weeks ago


Sydney, New South Wales, Australia Macquarie Full time

We are seeking an experienced Technical Support Specialist to join our Macquarie team in providing exceptional customer service and technical support for various areas of the bank. With a focus on resolving software and hardware issues, troubleshooting, and collaborating with other teams, you will play a vital role in ensuring the smooth operation of our technology infrastructure.

As a member of our Tech Assist team, you will have the opportunity to work on a wide range of projects and initiatives that will enhance the environment for your colleagues and other areas within the bank.

What You'll Be Working With:

  • Microsoft Office365
  • Microsoft Windows 10/11
  • Apple MacBook/iOS
  • Zoom/Teams/Slack
  • Active Directory
  • SCCM/InTune
  • General Banking and Market Data applications
  • Hardware Support

Our ideal candidate will possess excellent communication and problem-solving skills, with a strong ability to work collaboratively as part of a team. If you're passionate about delivering exceptional customer service and technical support, we encourage you to apply.

About Technology at Macquarie:

At Macquarie, technology plays a critical role in driving our business forward. Our technology team is responsible for designing, building, and maintaining the systems and infrastructure that support our operations. We're looking for talented individuals who share our passion for innovation and want to be part of a dynamic team that's shaping the future of finance.

Benefits:

  • Hybrid and flexible working arrangements
  • One wellbeing leave day per year and up to five additional days leave based on length of service
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
  • Paid volunteer leave and donation matching
  • Range of benefits to support your physical, psychological, and financial wellbeing
  • Access to a wide range of learning and development opportunities

Our estimated salary for this position is $80,000 - $110,000 per annum, depending on experience and location.



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