Senior Field Support Officer

1 month ago


Sydney, New South Wales, Australia Legal Aid NSW Full time
About the Role

The Senior Field Support Officer is a key position within our organisation, responsible for delivering exceptional technical support to our staff, students, and key stakeholders. This role requires a strong technical skillset, excellent customer service skills, and the ability to work collaboratively with dispersed teams.

Key Responsibilities
  • Provide technical support across the TAFE community, both virtually and onsite, with a focus on delivering excellent customer service.
  • Utilise strong technical skills to troubleshoot and resolve a wide range of technical issues, including computer systems, hardware, software, and infrastructure.
  • Collaborate with dispersed teams to provide insight to senior management and improve processes, implementing actions for strategic and proactive intervention of risks.
  • Champion customer experience by demonstrating high levels of service, maintaining sophisticated knowledge of evolving technologies and compliance policies.
Requirements
  • Diploma, Advanced Diploma or Associate Degree in a relevant discipline or equivalent skills, knowledge, and experience.
  • Ability to address and meet focus capabilities as stated in the Position Description.
  • Current drivers' licence.
Desirable Requirements
  • Ability to engage with and deliver technology support and demonstration to diverse cohorts within an educational organisation.
  • The ability to understand customer requirements, and to deliver proactive support for contemporary as well as emerging technologies such as Cloud based computing.


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