Pilbara Utilities Specialist
2 days ago
This is an exceptional opportunity to join our inclusive Utilities function at Rio Tinto as a Pilbara Utilities Specialist.
The successful candidate will be responsible for managing electricity and water related customer service functions, including billing and debt collection for up to 4,000 residential, commercial and employee customers across our towns.
You will work closely with the contractor customer service team and other key stakeholders to develop proactive relationships and perform contract management activities.
Key responsibilities include:
- Developing and maintaining values-based relationships with key stakeholders
- Contract management, including monitoring performance and executing contracts
- Quarterly contractor performance reviews
- Collaboration with the Utilities team and RTIO group to drive value and synergies
- Managing customer call centre operations, billing and credit management
- Overseeing meter upgrade programs and leveraging Smart Meter technology opportunities
- Building and land development application process management
- Delivering on key improvement projects
We are committed to elevating Indigenous voices and increasing cultural knowledge in our business. Diversity of skills, life experiences and perspectives within our team enhances our way of working and our ability to achieve success together.
About UsRio Tinto is a leading global mining and materials company, operating in 35 countries. We produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities and nations to thrive.
We have been mining for 150 years, operating with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards.
What We OfferWe offer a competitive base salary of approximately $120,000 per annum, plus annual incentive bonus, comprehensive medical benefits, attractive share ownership plan and extensive salary packaging options.
Full relocation support to Western Australia from elsewhere in Australia is also provided.
A 5/2 weekly roster with flexibility where required ensures a healthy work-life balance.
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