Career Success Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $70,000 - $165,000

Job Title: Career Success Expert

We are seeking a skilled Career Success Expert to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong, long-term relationships with key enterprise and global customers.

Key Responsibilities:

  • Build and maintain trusted advisor relationships with senior IT and business leaders.
  • Develop and execute customer success plans that align with customers' strategic objectives.
  • Translate customer strategy and needs into effective use of our solutions.
  • Guide customers through the value discovery of our Open Source Infrastructure solutions.
  • Ensure smooth onboarding and provide strategic guidance on maximizing solution adoption.
  • Collaborate with cross-functional teams to foster customer relationships.
  • Work closely with sales teams to identify growth opportunities.
  • Collaborate with consulting, support, and services teams to ensure successful implementation and troubleshooting.
  • Drive customer satisfaction and product adoption, impacting metrics like Net Promoter Score (NPS).
  • Proactively monitor Customer Health to gather real-time business insights.
  • Schedule and lead Quarterly Business Reviews (QBRs) to assess CSP progress with customers and sales.
  • Manage subscription renewals, drive upsell opportunities, and reduce customer churn.
  • Provide insights to help customers maximize their investments.
  • Act as the main point of contact between us and assigned global or enterprise accounts.

Requirements

To be successful in this role, you will need:

  • Experience in a CSM or Software Sales role in the region.
  • Fluent English language skills.
  • Significant experience collaborating with senior IT and business leaders, as well as internal cross-functional teams.
  • Proven experience in post-sales customer advocacy and engagement.
  • Track record of successfully managing customer journeys and engagements.
  • Strategic thinking with a hands-on approach, consistently achieving high customer satisfaction and retention.
  • Knowledge of IT and Open Source markets and solutions.
  • Proven ability to meet targets and goals consistently.

What We Offer

As a valued member of our team, you can expect:

  • A dynamic work environment that fosters innovation and collaboration.
  • The opportunity to build meaningful relationships with customers and colleagues alike.
  • A competitive compensation package, including benefits and opportunities for professional growth.
  • A chance to make a lasting impact in your career and beyond.

Qualifications

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and qualifications.

  • Insolvency Accounting

    2 weeks ago

    Sydney, New South Wales, Australia Career Success Australia Full time

    As an Insolvency Accounting Intern, you will learn how to help businesses recover from financial difficulties and support those undergoing insolvency or restructuring.An exciting opportunity is available for a talented Accounting or Finance graduate intern, with strong communication skills, empathy and discretion to provide support to a small team of...

  • Career Advancement Expert

    6 days ago

    Sydney, New South Wales, Australia beBeeCareer Full time $80,000 - $110,000

    Expert Recruitment SpecialistStart your career in a dynamic and forward-thinking environment.We are seeking an experienced recruitment professional to join our team. As an expert recruitment specialist, you will have the opportunity to carve out your own career within our business and be part of a successful team that delivers exceptional results.You must...

  • Customer Success Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $90,000 - $125,000

    Job SummaryWe are seeking a highly skilled Customer Success Expert to join our team. This role involves providing exceptional service support to clients across the customer lifecycle, ensuring timely resolution of all services and enquiries.Key ResponsibilitiesDeliver high-quality service support to clients, meeting their evolving needs and expectations.Work...

  • Customer Success Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $90,000 - $120,000

    Customer Success Expert">The role of a Customer Success Expert is crucial in driving customer satisfaction throughout the entire customer lifecycle. This includes orchestrating engagement, delivering exceptional service, and ensuring that customers derive maximum value from our products and services.">In this strategic position, you will partner closely with...

  • Client Success Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeRelationship Full time $100,000 - $135,000

    Job Title: Client Success ExpertAccount Manager, Customer AdvocateThis is an ideal role for someone with a passion for client satisfaction and the ability to grow alongside our team. A minimum of 1-2 years of experience in customer success or a related field is preferred.Establish and manage client accounts by creating customized searches and providing...

  • Customer Success Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerEngagement Full time $90,000 - $120,000

    We are seeking a highly skilled Customer Success Expert to join our team. As a key member of our customer success group, you will be responsible for delivering exceptional customer experiences through various support channels.In this role, you will work closely with customers to onboard them to our products and services, answer questions about product...

  • Successful Mortgage Career Opportunities

    2 weeks ago

    Sydney, New South Wales, Australia beBeeMortgage Full time $120,000 - $200,000

    Unlock Your Potential as a Mortgage BrokerAs a mortgage broker, you will play a pivotal role in helping clients achieve their financial goals. This is a challenging yet rewarding career path that requires strong interpersonal and analytical skills.Key Responsibilities:Develop and maintain long-term relationships with clients to deliver tailored mortgage...

  • Ui/Ux

    7 days ago

    Sydney, New South Wales, Australia Career Success Australia Full time

    Passionate about user experience and design (UI/UX)?Then get on board with this exciting UI/UX Internship where you'll get to work on real projects with real clients.In this 12-week UI/UX Internship, you'll get to use your strategic thinking skills to create user-centered design for web and app development projects.Reporting to the Senior UI/UX Designer and...

  • Customer Success Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $120,000

    Customer Success ProfessionalWe are seeking a seasoned customer success expert to join our team in Sydney. The successful candidate will be responsible for managing customer relationships, ensuring strong customer health and adoption.The ideal candidate will have 4+ years of experience working in a Customer Success or Account Management role. They will...

  • Expert Career Solutions

    1 week ago

    Sydney, New South Wales, Australia beBeeProfessional Full time $100,000 - $160,000

    As a professional in our expert team, you will enjoy flexible resourcing solutions tailored to your needs and interests.Career Progression and GrowthWe consider your career goals, offering dedicated support, training, and networking opportunities to help you achieve success.Our approach includes:High-calibre assignments matching your skills and...