Cloud Transformation Manager

4 weeks ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Solutions Manager to join our team at Amazon Web Services (AWS). As a Senior Customer Solutions Manager, you will be responsible for leading cloud transformational programs that span across IT teams and business units, and will work closely with customers to understand their strategic business objectives and translate them into executable plans.

Key Responsibilities

  • Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
  • Be a single-threaded owner for migrations and strategic initiatives
  • Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
  • Accelerate customer adoption through education and enablement
  • Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
  • Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
  • Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey
  • Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

About the Team

We value diversity and inclusion, and are committed to creating a workplace where everyone feels welcome and valued. We believe that our differences are what make us stronger, and we strive to create a culture that is inclusive and respectful of all backgrounds, perspectives, and experiences.

We are a team of passionate and dedicated professionals who are committed to helping our customers succeed in the cloud. We are looking for someone who shares our passion for innovation, customer success, and teamwork.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a workplace that is challenging, rewarding, and fun.

We are an equal opportunities employer, and welcome applications from all qualified candidates. We are committed to diversity and inclusion, and strive to create a workplace that is inclusive and respectful of all backgrounds, perspectives, and experiences.

Requirements

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
  • A history of problem solving and innovation developing technology programs and working across customer organizations
  • Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
  • Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

  • Experience implementing cloud services including migrations and modernization projects or similar
  • PMP certification, or SCRUM/Agile, SAFe certification
  • Knowledge of AWS Services and Solutions is an added bonus - AWS Solution Architect (Associate or Professional Level) Certification
  • Self-motivated problem solver who thrives in a dynamic and customer-focused environment
  • Strong organizational and troubleshooting skills with attention to detail
  • Experience working with Cloud, Security, AI/ML, Analytics, IoT

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