Cloud Transformation Manager

2 weeks ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Solutions Manager to join our team at Amazon Web Services (AWS). As a Senior Customer Solutions Manager, you will be responsible for leading cloud transformational programs that span across IT teams and business units, and will work closely with customers to understand their strategic business objectives and translate them into executable plans.

Key Responsibilities
  • Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
  • Be a single-threaded owner for migrations and strategic initiatives
  • Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
  • Accelerate customer adoption through education and enablement
  • Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
  • Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
  • Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey
  • Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
About the Team

At Amazon, we value diverse experiences and encourage candidates from all backgrounds to apply. We are committed to a diverse and inclusive workplace and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

We are a dynamic and customer-focused team that is passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

Requirements
  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
  • A history of problem solving and innovation developing technology programs and working across customer organizations
  • Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
Preferred Qualifications
  • Experience implementing cloud services including migrations and modernization projects or similar
  • PMP certification, or SCRUM/Agile, SAFe certification
  • Knowledge of AWS Services and Solutions is an added bonus - AWS Solution Architect (Associate or Professional Level) Certification
  • Self-motivated problem solver who thrives in a dynamic and customer-focused environment
  • Strong organizational and troubleshooting skills with attention to detail
  • Experience working with Cloud, Security, AI/ML, Analytics, IoT

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