Gateway Operations Manager

5 days ago

Canberra, ACT, Australia beBeeLeader Full time $160,000 - $200,000
Job Title

We are seeking a highly experienced leader to head up our Gateway environment.

  • Provide strategic direction, hands-on leadership and day-to-day support to ensure the team is equipped with the right tools, resources and processes to deliver results in a complex, high-security setting.
  • Manage the Security Engineer team members, providing advice concerning capabilities and technical direction in conjunction with the SME.
  • Ensure team members are provided with the tools required to perform their tasks.

The successful candidate will play a key role in upholding the security, stability and performance of the Gateway, while fostering a culture of collaboration, accountability and continuous improvement within the team.

A strong background in network management, security and leadership is essential for this position. The ideal candidate will have experience working in large Government organisations or Defence, with a proven track record of delivering results in a fast-paced environment.

Key Responsibilities:
  • Manage the Security Engineer team members.
  • Provide advice concerning capabilities and technical direction in conjunction with the SME.
  • Ensure team members are provided with the tools required to perform their tasks.
  • Project/Sustainment Tasks:
    • Build/Deploy new devices/capability into the Gateway environments.
    • Maintain Gateway documentation.
    • Provide support and technical expertise to Defence projects as required.
    • Review project documentation before capability is moved into BAU space.
    • Provide Subject Matter Expertise to Defence as required.
    • Represent client in meetings where required.
    • Identify continual service improvement tasks and implement.
    • Conduct 1 on 1 meetings offering feedback and recognition, and addressing training and HR matters are crucial aspects of supporting team member development.
    • Emphasizing a customer-centric approach, you will focus on meeting customer requirements and delivering excellent service.
    • Compliance with Defence security guidelines is essential and you will guide team members in meeting these requirements.
  • Key Performance Indicators: Leadership and Team Management, Incident/Service Requests, Technical expertise and Documentation and Process Improvement.
Requirements:
  • NV2 Security Clearance.
  • Similar experience within large Government organisations/Defence.
  • Experience in leading teams, preferably technical teams.
  • Experience in managing customer expectations and delivering with the support of a team.
  • Network experience switches, routers.
  • General Firewall understanding preferably a mixture of Stateful and Layer 7.
  • Firewalls Proxy experience Solaris or Linux/Unix knowledge understanding of commands and concepts is required.
  • Mail understanding the setup and maintenance of Servers and clients.
  • Trouble shooting experience - the ability to perform/lead root cause analysis on network/computer issues on clients, servers and network equipment.
  • A general understanding of Computer/Network Security Policies and enforcement.
  • Load Balancing experience.
  • Understanding of supporting a DNS environment.
  • Understanding of supporting Windows Server and associated domains.
  • General scripting skills Shell, Perl, etc.

Why work for us:

We value diversity and inclusion, and strive to create an inclusive environment where everyone feels valued and respected. We offer a range of benefits, including flexible work arrangements, professional development opportunities and a comprehensive rewards package.

Join us and be part of a dynamic team that values innovation, teamwork and customer satisfaction.

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