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Administrative Support Officer

2 months ago

Bendigo, Victoria, Australia State Government of Victoria, Australia Full time
About the Role

The Enquiries Officer is a key position within the Labour Hire Authority, responsible for providing exceptional customer service and administrative support to the licensing team.

This role involves managing inbound calls, responding to queries, and providing timely and accurate information to stakeholders. The successful candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced team environment.

Key Responsibilities
  • Provide high-quality customer service to stakeholders via phone and email
  • Manage and respond to incoming queries and requests
  • Assist with operational support for general business functions and specific projects
  • Collaborate with the licensing team to resolve issues and improve processes
Requirements
  • Highly developed customer service and communication skills
  • Ability to work in a fast-paced team environment with competing priorities
  • Excellent problem-solving and interpersonal skills
  • Flexibility and adaptability in a dynamic work environment
What We Offer

The Labour Hire Authority offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a member of our team, you will have access to a range of benefits, including flexible work arrangements and a comprehensive employee assistance program.

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you are a motivated and customer-focused individual who is passionate about improving workers' lives, we encourage you to apply for this exciting opportunity.