Service Quality Manager

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $52,000 - $72,000
Job Title: Customer Service Officer

As a Customer Service Officer, you will play a pivotal role in shaping our organization's future and contributing to the growth of your career. You will work closely with our team to resolve client issues efficiently, prioritize client service based on Mystery Shopping Results, and maintain professional email correspondence with practitioners and clinics.

We are seeking a talented individual who possesses strong verbal and written communication skills, a passion for health and fitness, and a focus on delivering exceptional service.

The ideal candidate will have the ability to provide consistent service following our standards, resolve or escalate client issues promptly, ensure a consistent phone experience for all clients, and prioritize client service based on Mystery Shopping Results. Additionally, they will maintain professional email correspondence with practitioners and clinics.

Key Responsibilities:

  • Providing consistent service following our standards
  • Resolving or escalating client issues promptly
  • Ensuring a consistent phone experience for all clients
  • Prioritizing client service based on Mystery Shopping Results
  • Maintaining professional email correspondence with practitioners and clinics

If you are passionate about delivering exceptional customer service, possess strong communication skills, and a focus on quality, we would like to hear from you.

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