Quality Services Manager

Company description:

IXOM plays a vital part in the lives of tens of millions of people every day. We're the experts behind the scenes, ensuring safe and reliable access and helping industries, businesses, and local communities thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few).

Australian Botanical Products (ABP), an IXOM brand, is a leading supplier of Essential Oils in Australia and New Zealand, with a growing presence in Asia. ABP has supplied essential oils, plant extracts and fragrances for use in a range of industries including cosmetic, pharmaceutical, food and flavour & fragrance. ABP is a TGA manufacturing facility offering contract manufacture and producing proprietary listed medicines for the domestic and export markets.

Expanding on IXOM's established Keith Harris fragrance & flavour manufacturing and Bronson & Jacobs distribution businesses, ABP strengthens and grow IXOM's specialised product portfolio, as well as local fragrance manufacturing capabilities, to open expanded customer markets.

Job description:

About your role

We are seeking a dynamic leader to oversee the Quality Assurance and Quality Control functions across Australian Botanical Products (ABP) and Pure Ingredients (PI). This pivotal role ensures all products consistently meet rigorous internal standards and comply with external regulatory requirements.

You will be responsible for maintaining and enhancing robust quality systems, securing and sustaining key certifications (including ISO 9001, GMP, TGA, and HACCP), and ensuring full compliance with Good Manufacturing Practice (GMP) and Good Laboratory Practice (GLP).

Key responsibilities include:

• Leading internal and external audits and managing quality incidents with a proactive, solutions-focused approach.
• Driving continuous improvement through strategic KPIs and quality initiatives.
• Supporting product stewardship by ensuring safe handling, accurate documentation, and traceability of all products.
• Building strong cross-functional relationships to embed a culture of quality and safety across the business.
• Lead and mentor high-performing QA and QC teams, identifying skill gaps and delivering targeted training to support continuous development. Foster a collaborative, quality-driven culture focused on improvement and excellence.
• Oversee the recruitment, selection, and professional growth of both contract and permanent staff, ensuring alignment with organisational goals and values.

Who are we looking for?

• Minimum 10 years' experience in a Quality Assurance role within the chemical, food, pharmaceutical, or personal care industries
• Strong technical understanding of chemical regulations and compliance requirements across food, pharma, and personal care sectors
• Proven experience maintaining and improving certified quality systems (e.g., ISO 9001, ISO 22716, TGA)
• Minimum 3 years' leadership experience, ideally across multi-site operations
• Demonstrated capability in conducting internal audits and managing external supplier/vendor audits
• A proactive, detail-oriented professional with a continuous improvement mindset and strong stakeholder engagement skills

Benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts.

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally.

We support what's important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible.

To Apply

If this sounds like you, we'd love to hear from you

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.