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Chief Technology Operations Officer
2 months ago
Talent International is a leading recruitment agency that partners with top companies to find exceptional talent.
Job Title: Chief Technology Operations OfficerAbout the RoleThe Chief Technology Operations Officer will play a pivotal role in defining and executing the technology service and operations at Talent International. The successful candidate will collaborate closely with the Head of Technology, leveraging their expertise to drive service excellence, optimise processes, and deliver impactful outcomes.
This role is part of the Talent International Corporate Services Department, providing internal and shared services to state and territory entities and subsidiary partners.
Key Responsibilities- Define and document IT service offerings in consultation with key stakeholders.
- Develop and implement IT service management policies and procedures.
- Manage the IT service desk and ensure timely resolution of all incidents.
- Monitor and report on the performance of IT services.
- Ensure all IT services are delivered in accordance with agreed service level agreements (SLAs).
- Manage relationships with internal and external stakeholders.
- Develop and maintain a knowledge base of IT service management best practices.
- Ensure compliance with relevant legislation and regulations.
- Apply commercial acumen to IT service design.
- Train internal and external staff in key business technologies and service processes.
- Manage performance of key contracts relating to IT service functions.
- Lead continuous improvement of IT service delivery.
The ideal candidate will have:
- Strong stakeholder interactions: communication, negotiation & influencing.
- Experience leading and managing a team.
- Sound coordination skills to handle multiple concurrent assignments.
- Commercial acumen derived from contributing to the identification, definition and implementing of business solutions.
- Awareness or experience with industry service management methodologies such as ITIL.
- Relevant qualifications or a combination of qualifications and experience relevant to the role.
- Proficiency in the use of data analysis, managing complex issues and maintaining accurate records.
- Excellent written and verbal communication skills.
- Demonstrated experience mapping, negotiating and improving IT services.
The role requires flexibility to travel interstate occasionally and work outside of normal business hours. Participation in an out of hours support roster shared by the ICT team is also required.
What We OfferTalent International offers a competitive salary package, including a base salary of $120,000 per annum, plus superannuation and annual leave loading.
