High Quality Service Delivery Specialist
7 days ago
We are seeking a skilled Service Coordinator to play a pivotal role in ensuring our clients receive high-quality care tailored to their unique needs.
This position involves coordinating schedules, maintaining service consistency, and fostering exceptional customer service experiences. You will work closely with Care Facilitators and care workers to ensure seamless delivery of services.
Key responsibilities include:
- Delivering exceptional customer service
- Coordinating schedules and maintaining service consistency
- Maintaining data integrity and documentation
- Promoting a safe work environment
To be successful in this role, you will need:
- Minimum one year of experience in aged care or similar environment
- Proven experience in allocation and scheduling of services
- Excellent customer service and relationship management skills
- Ability to work independently and collaboratively in a team
- Strong decision-making and organisational abilities
- Exceptional written and verbal communication skills
We offer a range of benefits to support your well-being and career development, including:
- Salary packaging to increase your take-home pay
- Novaated leasing options
- Meal and entertainment card
- Supportive, positive team environment
- Access to family-friendly benefits like counselling support and wellness programs
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