IT Support Specialist

19 hours ago


Docklands, Victoria, Australia Australian Pharmaceutical Industries Full time
About Wesfarmers Health

We are a leading health, beauty, and wellness company in Australia, operating a diverse portfolio of brands including Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts, and SILK Laser Clinics.

With a rich history dating back to 1910, we have grown from a small co-operative of three pharmacies to become one of the country's most respected health companies. Our commitment to delivering exceptional healthcare services has earned us a reputation for excellence in the industry.

About the Role

We are seeking an experienced IT Support Specialist to join our team in the Pharmacy Division. As a key member of our IT Service Desk team, you will play a crucial role in ensuring the smooth operation of our IT systems and providing exceptional support to our employees and stakeholders.

Your primary responsibilities will include resolving level 1 support incidents, maintaining system stability, and driving continuous improvement initiatives within the Service Desk environment. You will be responsible for providing reliable, superior, and measurable service improvement to all customers, including independent pharmacies.

Key Responsibilities
  • Provide timely and effective resolution of level 1 support incidents related to in-store systems, Distribution Centre, desktop, and infrastructure systems.
  • Maintain a detailed understanding of store environments and infrastructure, investigating and correcting reported anomalies within SLA timeframes.
  • Prioritize and escalate support tickets as necessary, ensuring timely resolution of issues.
  • Develop documentation and handover repetitive tasks to triage teams, ensuring incident statuses are always monitored and communicated effectively.
Requirements

To be successful in this role, you will require:

  • Previous experience in a level 1 Helpdesk role in a corporate environment, preferably in retail or pharmaceutical industries.
  • A professional and highly focused customer service approach.
  • Strong knowledge of supporting Microsoft technologies, including MS Office Suite, Exchange, Active Directory, Windows 10.
  • Experience with networking, remote access connectivity, and IP telephony.
About the Salary

The estimated salary for this position is between $60,000 to $80,000 per annum, depending on experience and qualifications.

Benefits

In addition to a competitive salary, we offer a range of benefits, including:

  • Flexible working arrangements that balance work and personal life.
  • Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
  • Access to employee benefits across Wesfarmers, including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, and Clear Skincare Clinics.


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