Operations Specialist

2 weeks ago

Docklands, Victoria, Australia Chubb Insurance Australia Limited Full time
Job Description

Chubb Insurance Australia Limited is committed to fostering an inclusive and diverse workplace, where everyone feels valued and respected. We strive to create a work environment that is flexible, equitable, and supportive of all employees.

We are seeking an experienced Operations Specialist to join our team. As an Operations Specialist, you will play a critical role in providing technical policy processing and servicing, supporting process and system changes within Operations, and collaborating with the Leadership team to ensure Promapp guides are maintained and updated.

Key Responsibilities

  • Provide technical policy processing and servicing, including project-related tasks and first-line CBS support.
  • Support process and system changes within Operations, including identifying and capturing impact on AHT of process changes.
  • Act as a point of contact for CBS and UW in relation to process queries and to support process/system changes within Operations.
  • Assist with resolving complex tasks relating to the policy life cycle and premium transactions.
  • Review and assist with resolving Account Queries.
  • Handle complex processing and exception cases.
  • Assist with production close off activities.
  • Review open work items/pending docs of resigned UWs to ensure closed out or re-assigned.
  • Coordinate clean-up activities and support UAT as required.
  • Maintain system knowledge and utilise technical knowledge and subject matter expertise to proactively support the team to identify improvement opportunities.
  • Assist in resolving issues relating to system and/or workflows.
  • Monitor & communicate key processes to ensure offshore adhere to service and process changes.
  • Identify risks/issue and mitigate where required.

Requirements

  • Demonstrated experience in Insurance and/or Financial Services.
  • Detailed expertise on core policy processes and corresponding Lifecycle stages.
  • Proficient use of MS Office Suite (Excel, Word, PowerPoint).
  • Excellent verbal and written communications skills, with an ability to work with all levels of the organisation.
  • Advanced policy system and workflow knowledge.
  • Basic understanding of General Insurance business.
  • Ability to multi-task in a fast-paced environment with excellent organisational skills & prioritisation.
  • Strong and resilient work ethic.

Desirable

  • Excellent relationship management skills with a Customer Centric attitude and focus.
  • High level of attention to detail and accuracy.
  • Analytical and problem-solving skills.
  • Ability to work autonomously and be accountable and responsible for actions.
  • Effective teamwork within a diverse work environment.

We offer a dynamic and agile work environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach, education assistance, dress for your day every Friday, promotion of health and wellbeing, and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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