Client Support Specialist

4 weeks ago


Docklands, Victoria, Australia JB Hi-Fi Full time

About JB Hi-Fi

JB Hi-Fi is a leading retailer of consumer electronics and home appliances in Australia. We are committed to providing our customers with the best possible service and products.

About the Role

We are seeking a Client Support professional to join our Insurance team. As a Client Support professional, you will be responsible for supporting the Insurance division in its services to replace lost and/or stolen products on behalf of Insurance Companies.

Key Responsibilities

  • Liaise with Insurance Companies, insured customers, and JB Hi-Fi stores
  • Validate and quote consumer electrical products for insurance replacement
  • Handle inbound and outbound calls (no sales-related calls)
  • Prepare orders and manage ongoing caseloads
  • Meet KPIs and deadlines, in line with Insurance Company Service Level Agreements

About You

We are looking for a professional with strong customer service skills, a keen eye for detail, and a strong desire to be proactive. You will also possess:

  • A friendly, professional, and calm phone manner
  • Strong customer service skills
  • A high level of attention to detail
  • A strong desire to be proactive
  • Proficiency in time management and multi-tasking
  • Knowledge of consumer electronics and white goods (not mandatory but highly advantageous)

What We Offer

As a Client Support professional with JB Hi-Fi, you will have the opportunity to work in a fast-paced environment and be part of a supportive and inclusive team. You will also have access to ongoing training and development opportunities and be part of a company that values its employees and the community.



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