Client Support Specialist
4 weeks ago
About JB Hi-Fi
JB Hi-Fi is a leading retailer of consumer electronics and home appliances in Australia. We are committed to providing our customers with the best possible service and products.
About the Role
We are seeking a Client Support professional to join our Insurance team. As a Client Support professional, you will be responsible for supporting the Insurance division in its services to replace lost and/or stolen products on behalf of Insurance Companies.
Key Responsibilities
- Liaise with Insurance Companies, insured customers, and JB Hi-Fi stores
- Validate and quote consumer electrical products for insurance replacement
- Handle inbound and outbound calls (no sales-related calls)
- Prepare orders and manage ongoing caseloads
- Meet KPIs and deadlines, in line with Insurance Company Service Level Agreements
About You
We are looking for a professional with strong customer service skills, a keen eye for detail, and a strong desire to be proactive. You will also possess:
- A friendly, professional, and calm phone manner
- Strong customer service skills
- A high level of attention to detail
- A strong desire to be proactive
- Proficiency in time management and multi-tasking
- Knowledge of consumer electronics and white goods (not mandatory but highly advantageous)
What We Offer
As a Client Support professional with JB Hi-Fi, you will have the opportunity to work in a fast-paced environment and be part of a supportive and inclusive team. You will also have access to ongoing training and development opportunities and be part of a company that values its employees and the community.
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