Highly Skilled Network Solutions Specialist

1 day ago

Brisbane, Queensland, Australia beBeeNetwork Full time $80,000 - $90,000
Job Description

We are seeking a skilled and self-driven Network Solutions Specialist to join our high-performing infrastructure team.

This role involves working in complex networking environments, solving problems, and making a real impact through operational excellence and continuous improvement.

You will play a key role in developing and implementing network solutions, contributing technical expertise to designs and capacity planning led by our Infrastructure Lead.

Beyond networking, you will collaborate across the wider infrastructure team, working on integrated systems such as telephony, CCTV, and access control.

Key Responsibilities:
  • Act as a flexible technical resource across network infrastructure, with secondary support for security, endpoints, telephony, and access control.
  • Support business-as-usual network tasks, optimization initiatives, and internal projects.
  • Assist in system evaluations, upgrades, and patching where networking is impacted.
  • Build working knowledge across toolsets/environments to provide coverage during resourcing gaps.
Service Desk Escalation & Network Ownership:
  • Serve as the primary escalation point for all network-related incidents raised by the Service Desk.
  • Guide and mentor Service Desk staff by providing advanced resolution paths.
  • Assist with reporting and communications during priority network-related outages/incidents.
  • Collaborate with the Service Desk to refine triage documentation and SOPs for recurring network issues.
CCTV, Duress & IP Telephony Systems:
  • Provide network-related support and troubleshooting for IP-based CCTV, duress alert systems, and telephony platforms.
  • Assist in deployment, configuration, and handover activities for new sites or system changes.
  • Develop ownership of network dependencies for these systems over time.
Project Support & Process Improvement:
  • Contribute to internal network/infrastructure projects, upgrades, and technology transitions.
  • Implement network designs under the direction of the Infrastructure Lead.
  • Document troubleshooting steps, configurations, and knowledge articles.
  • Engage with vendors for escalated network support, procurement, and solution alignment.
Monitoring & Maintenance:
  • Monitor network, access control, and endpoint systems where performance impacts service.
  • Support regular network patching, firmware updates, and proactive health checks.
  • Ensure log data, alerts, and health checks are triaged and actioned promptly.
  • Participate in scheduled maintenance windows affecting network services.

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