Cafe Operations Specialist

2 days ago

Cleveland, Queensland, Australia beBeeCafe Full time $75,000 - $95,000
Cafe Manager Job Description

Job Overview:


The Cafe Manager oversees the daily operations of a high-volume cafe, ensuring every customer receives fast, consistent, and high-quality food and coffee service.

This is a hands-on leadership role in a fast-paced environment. The successful candidate will be on the floor during peak times, leading by example in service, speed, and quality.

The Cafe Manager is responsible for ensuring the cafe team runs smoothly, with baristas, deli staff, and counter staff all working together to create an excellent customer experience.

This role spans customer service, financial performance, rostering, stock management, and compliance.

Main Responsibilities:

  • Customer Experience:

    • Manage the full cafe service journey: every customer greeted promptly, served quickly, and leaving satisfied.
    • Enforce coffee-making standards: correct grind, extraction, milk texture, and presentation every time.
    • Monitor speed of service during peak periods, ensuring customers are served efficiently without compromising quality.
    • Maintain premium cafe and deli presentation: clean counters, stocked displays, appealing grab-and-go products, and accurate ticketing.
    • Oversee upselling and suggestive selling by the cafe team to increase average spend.

  • Team Leadership & Culture:

    • Lead daily cafe huddles to set expectations, priorities, and standards.
    • Ensure all new hires complete induction, barista training, and food safety requirements within two weeks.
    • Create and publish weekly cafe rosters that align to demand and budget.
    • Coach and mentor staff daily on coffee quality, deli service, upselling, and customer care.

  • Operations & Stock Management:

    • Manage ordering of coffee, milk, deli items, and consumables to meet demand without over-ordering.
    • Ensure monthly cafe/espresso bar stocktakes are completed and purchase orders raised accurately.
    • Track waste daily, investigate causes, and put corrective actions in place.

  • Financial Management:

    • Review weekly cafe sales, GP, wages, and wastage reports, acting quickly on any variance.
    • Adjust pricing when supplier costs increase to maintain margin.

  • Compliance, Safety & Food Standards:

    • Maintain strict food safety and compliance standards within the cafe and deli.
    • Oversee daily cleaning schedules, temperature checks, and food safety logs.

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