Concession Store Manager

1 week ago

Melbourne, Victoria, Australia Country Road Full time
About the Role

We are seeking a highly motivated and experienced Concession Manager to join our team at David Jones Malvern. As a Concession Manager, you will be responsible for delivering the concession store's financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience.

Key Responsibilities
  • Drive a customer-centric culture, creating a warm and meaningful in-store experience
  • Ensure the team has an understanding of all business objectives, with a clear focus on commercial acumen
  • Inspire and empower your team through collaborative leadership, training, and development
  • Work collaboratively with other Concession, Floor Managers, and Cluster Managers
  • Embody our key cultural values of; Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated to Quality
Requirements
  • A passion for the retail industry, exceptional service, and a strong sense of personal style and presentation
  • Proven experience in managing a fast-paced retail, hospitality, or similar business
  • Ability to manage budgets, interpreting financial reports, and generating efficient rosters
  • Experience managing the performance, productivity, training, and development of a large team
  • Operational excellence, experience with stock control and visual merchandising
  • Ability to build strong relationships with stakeholders across the business
What We Offer
  • A competitive remuneration package, including incentives
  • Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery, and Mimco products
  • Further offers and discounts available at David Jones
  • Excellent career progression involving regular training and on-the-job development
  • A genuine, open, and high-performing culture
  • Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships

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