Claims Specialist Role

1 week ago


Bendigo, Victoria, Australia beBeeWorkersCompensation Full time $90,000 - $120,000
Claims Management Position

This role involves determining and managing statutory workers' compensation claims in a timely and effective manner, ensuring compliance with relevant legislation.

  • Deliver high-quality claims management services to clients.
  • Manage claims from determination to finalisation, applying technical expertise on complex cases.
  • Respond promptly to client inquiries to meet customer service standards.
  • Maintain the claims management system, including claim estimates.

Key Responsibilities:

  • 3+ years' experience in workers compensation or a related field.
  • Knowledge of QLD Workers' Compensation and Rehabilitation Qld Act 2003.
  • Able to make informed decisions, solve problems and prioritise tasks effectively.
  • Excellent communication and negotiation skills for liaison with various stakeholders.
  • Proficient in MS Office applications, particularly Excel, Outlook and Word.
  • Skilled in applying creative problem-solving skills to resolve complex issues.
  • Strong written and verbal communication skills.

Preferred Qualifications:

  • Exceptional client service skills with a focus on anticipating and exceeding client needs.
  • Motivated individual able to work independently to achieve results.
  • Attention to detail and ability to identify and resolve problems creatively.
  • Experience handling sensitive and confidential information.


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