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Client Site IT Specialist

3 weeks ago

Wodonga, Victoria, Australia beBeeNetwork Full time $60,000 - $80,000
Job Opportunity:

This is an onsite role providing second-level end user IT support and problem resolution at a client site.

Key Responsibilities:
  • Desktop PC & Laptop Hardware installation, setup and configuration, problem diagnosis and resolution.
  • Support of MS Teams meeting room equipment.
  • General IT troubleshooting and assistance as required on site.
  • Manage incidents, knowledge base articles, tasks and assets within the Service Management tool to a high standard and within SLAs.
  • Keeping the stock/build room tidy and in order.
  • Managing eWaste.
  • Facilitating user training sessions.
  • Assisting with project work.
  • Occasional participation in after-hours/weekend support & deployment activities as required.

A qualified professional in an IT related discipline with experience in supporting IT technologies including PC & Laptop Hardware support, Windows 11, Outlook, MS Teams, MS Office and basic understanding of networking is expected. Strong focus on customer service and problem-solving skills are critical for this position.

Excellent communication skills and regular punctual attendance are essential for success.

Required Skills:

  • IT related discipline qualification
  • PC & Laptop Hardware support experience
  • Windows 11, Outlook, MS Teams, MS Office proficiency
  • Basic understanding of networking
  • Strong customer service and problem-solving skills