Performance Excellence Manager

1 week ago

Sydney, New South Wales, Australia beBeeExcellence Full time $110,000 - $140,000
Drive Growth and Change as a Performance Excellence Manager

Unlock the potential of omnichannel retail with a fulfilling career.

You will thrive in this role if you are passionate about driving growth, co-creation, and innovation. With excellent communication and influencing skills, you will steer business outcomes alongside senior leaders. Understanding customer behaviors, local trends, and industry knowledge is essential for success.

Key Responsibilities:

  • Lead the successful adoption of global Experience Design initiatives in Customer Support Centres and Remote Partners.
  • Collaborate with Group Experience Design to contribute to the global strategy and drive future improvement needs.
  • Contribute to goal-setting processes to secure Experience Design perspectives and foster a customer-obsessed culture.
  • Participate in management team discussions to drive change and promote individual growth.
  • Secure active participation in Remote Partner meetings to enable close collaboration and lead, coach, and develop a team of specialists.
  • Make informed data-based decisions to improve end-to-end performance and achieve goals.

About This Role:

This role requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a Performance Excellence Manager, you will be responsible for driving business outcomes, collaborating with cross-functional teams, and developing high-performing teams. If you are a results-driven professional looking for a challenging opportunity, we encourage you to apply.

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