Front Office Supervisor

3 months ago

Mascot, Australia Marriott International, Inc Full time

**Job Number** 24151938
**Job Category** Rooms & Guest Services Operations
**Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Always think outside the box; Live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a Front Office Supervisor today

Position Summary:

- Supervise the front office team, supporting them with general operational tasks
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, engage and inspire guests through each guest experience
- Build and strengthen relationships with existing and new customers to enable future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards whilst identifying and implementing improvement initiatives
- Be a cultural innovator by providing motivation and support to our front office staff
- Plan and execute team building activities so associates feel part of the Moxy Crew

About You:

- Experience with OPERA property management system or similar
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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