Customer Experience Representative

4 weeks ago


Melbourne, Victoria, Australia Probe Contact Solutions Australia Pty Ltd Full time
About Us

At Probe Contact Solutions Australia Pty Ltd, we're a dynamic team driven by a passion for delivering exceptional customer experiences. Our purpose is to empower our clients to succeed through innovative solutions and a commitment to excellence.

Job Summary

We're seeking a skilled Customer Experience Agent to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Manage customer inquiries and concerns via phone, email, and live chat.
  • Provide accurate and timely information to customers, utilizing consultative sales techniques to resolve issues efficiently.
  • Apply first call resolution techniques to resolve customer issues effectively.
  • Meet daily productivity, KPI, and AHT targets.
Requirements
  • Excellent communication and listening skills, with the ability to communicate with a wide range of people.
  • Confidence in dealing with objections and building rapport with customers.
  • Experience in utilizing multiple systems, including CRM systems.
  • Previous customer service experience preferred.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.
  • A flexible work arrangement, including the option to work from home.
How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, please submit your application. We look forward to hearing from you



  • Melbourne, Victoria, Australia Vicinity Centres Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Representative. As a key member of our centre team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and promoting a welcoming and inclusive environment.Key...


  • Melbourne, Victoria, Australia Belgravia Leisure Full time

    About the RoleWe are seeking passionate customer experience representatives who are committed to delivering exceptional service and promoting our brand and services to potential and existing customers. This is a full-time position requiring flexible availability to work weekdays and weekends.The ideal candidate will have strong communication skills, both...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...


  • Melbourne, Victoria, Australia Allianz Australia Full time

    Allianz Australia is a leading insurance provider with a strong focus on customer service. We are currently seeking a Senior Customer Experience Representative to join our team.As a Senior Customer Experience Representative, you will be responsible for providing exceptional customer service and support to our members and partners. This includes answering...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Key ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...


  • Melbourne, Victoria, Australia Stramit Full time

    About the PositionWe are seeking a dedicated Customer Service Representative to join our dynamic team at Stramit. As the main point of contact for our valued customers, you will be responsible for thoroughly understanding customer needs and fostering sales through outstanding service delivery.Your key responsibilities will include:Responding promptly and...


  • Melbourne, Victoria, Australia inchcape Full time

    At Inchcape, we're dedicated to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a key role in ensuring our customers receive personalized solutions that meet their unique needs.About the RoleAs an instore Customer Experience Specialist, you'll be responsible for coordinating and managing the sales process,...


  • Melbourne, Victoria, Australia Probe Contact Solutions Australia Pty Ltd Full time

    About UsAt Probe Contact Solutions Australia Pty Ltd, we're driven by a passion for delivering exceptional customer experiences. Our team is dedicated to providing innovative solutions that exceed client expectations.Job SummaryWe're seeking a skilled Customer Experience Agent to join our team. As a key member of our customer service team, you'll be...


  • Melbourne, Victoria, Australia Probe Contact Solutions Australia Pty Ltd Full time

    About UsAt Probe Contact Solutions Australia Pty Ltd, we're a dynamic team driven by a passion for delivering exceptional customer experiences. Our purpose is to empower our clients to succeed through innovative solutions and a commitment to excellence.Job SummaryWe're seeking a highly skilled Customer Experience Agent to join our team. As a key member of...


  • Melbourne, Victoria, Australia Bare Cremation Full time

    Bare Cremation is a technology company revolutionizing the funeral industry by providing exceptional care and support to our customers.We're looking for a Funeral Support Specialist to join our team, someone who shares our passion for delivering a truly great customer experience.The ideal candidate will have a driving passion to help people in their greatest...


  • Melbourne, Victoria, Australia Xero Full time

    This is a Customer Experience Specialist role with Xero, a leading company in Australia. The Customer Experience Team works together to provide 24/7 support to Xero users, aiming to delight customers and make it easy for them to see how Xero adds value to their business.**Key Responsibilities:**Provide support and guidance to small business owners,...


  • Melbourne, Victoria, Australia Empire Group Full time

    We are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. As a representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:* Respond to customer inquiries via phone, email, and chat* Resolve...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Job Title: Customer Service OfficerAbout the Role:At flexhive, we are on the lookout for a Customer Service Officer to join our dynamic team. This role is perfect for individuals with excellent communication skills and a passion for delivering exceptional customer experiences. Main Responsibilities:Manage inbound calls and email queries in a fast-paced...


  • Melbourne, Victoria, Australia Sussan Full time

    Role Overview:As a valued member of our team, you will have the opportunity to work with a much-loved fashion, sleepwear, and accessories brand that is committed to uplifting women across Australia through fashion that is a force for good – for our customers, people, community, and planet. Our brand is passionate about creating beautiful and thoughtful...


  • Melbourne, Victoria, Australia Vicinity Centres Full time

    Role OverviewThe Customer Experience Ambassador represents the Vicinity Centres brand, ensuring a seamless and exceptional experience for customers. Key responsibilities include providing in-centre communication, coordination, and information services.Key RequirementsTo be successful in this role, you will have demonstrated customer service skills with...


  • Melbourne, Victoria, Australia Coles Full time

    We're looking for a Customer Service Representative to join our team at Coles. As a representative, you'll be the first point of contact for our customers, providing exceptional service and support.What does the role involve?As a Customer Service Representative, you'll be responsible for:Providing excellent customer service and resolving customer...


  • Melbourne, Victoria, Australia Woolworths Full time

    As a Customer Service Representative at Woolworths, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be responsible for handling customer inquiries, resolving issues, and providing product information. If you have a passion for delivering outstanding customer...


  • Melbourne, Victoria, Australia bta Sales Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at bta Sales. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling phone and email enquiries, and managing orders from start to finish.Main ResponsibilitiesProvide outstanding customer service through phone...