
Sports Wagering Customer Service Team Lead
3 days ago
This role offers a unique opportunity to lead a team of customer service representatives in a brand new sports wagering company. As a Team Leader, you will be responsible for providing hands-on coaching and support to your team, ensuring they deliver exceptional customer experiences.
The ideal candidate will have 2-3 years of experience as a Team Leader, with a passion for sports and connecting with customers. You will be empathetic, caring, and able to build a high-performing team based on trust.
As part of this exciting position, you will:
- Work across Monday-Sunday on a rotating roster from 8 am-8 pm
- Lead a team of 10-12 customer service representatives
- Be part of a brand new premium sports wagering company
We are looking for someone who is always on the lookout for continuous improvement opportunities, can unlearn old ways of working and thinking, and is empowered to make changes to bring our vision to life.
Benefits of the RoleYou will enjoy:
- A competitive salary package ($90,000 - $100,000 + Super + Bonuses + weekend and public holiday loading)
- Office in the heart of Melbourne CBD, plus work-from-home flexibility (hybrid) and home office allowance
- 5 Weeks annual leave allowance
- Watch sports in the office and get tickets to major sporting events
- Social events, team breakfasts and lunches & more
This role is perfect for a motivated and passionate individual who wants to shape the future of a sports wagering company.
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